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Do you have a question? We’re happy to help.

Whether it’s about an order, a product question, or something else, there are several ways to find an answer quickly.

Frequently Asked Questions

Your question may already be listed among our frequently asked questions. Feel free to take a look there first.

Warranty or defective product

Is it a defect or a warranty claim? Then check out our warranty information and easily submit your request.

Need a part?

Do you need a part for your suitcase, such as a wheel or handle? Then use our spare parts order form.

Report a return

Would you like to return a product? You can do so via our return form.

Is your question not listed here, or do you need something else? Please fill out the contact form below. We will respond as soon as possible.