Terms and Conditions Princess Traveller

House of OU Brands B.V., trading under the name Princess Traveller

Download the Princess Traveller terms and conditions as a PDF

These terms and conditions (“Terms”) apply to every offer and every agreement between you and House of OU Brands B.V. for the purchase and sale of products through the Princess Traveller webshop. Please read these Terms carefully before placing an order. By placing an order, you agree to these Terms.

House of OU Brands B.V. may amend these Terms from time to time. For each order, the Terms made available at the time of ordering apply.

Table of contents

  1. Definitions
  2. Identity of the Trader
  3. Applicability
  4. The offer
  5. The Agreement
  6. The price
  7. Performance and warranty
  8. Delivery and execution
  9. Continuing performance contracts
  10. Payment
  11. Liability of the Trader
  12. Liability towards a business customer
  13. Events beyond the Trader’s control
  14. Right of withdrawal for products
  15. Obligations of the Consumer during the cooling-off period
  16. Exercising the right of withdrawal and the related costs
  17. Obligations of the Trader in the event of withdrawal
  18. Exclusion of the right of withdrawal
  19. Use of personal data
  20. Complaints procedure
  21. Disputes
  22. Additional or deviating provisions
  23. Final provisions

Article 1: Definitions

In these Terms, the following terms are used:

  1. Trader: House of OU Brands B.V., the legal party that offers products to Consumers remotely.
  2. Princess Traveller: the trade name, webshop and brand under which the Trader offers products via https://princesstraveller.com.
  3. Consumer: the natural person who is not acting for purposes related to their trade, business, craft or profession.
  4. Business customer: the natural person or legal entity acting in the exercise of a profession or business.
  5. Cooling-off period: the period during which the Consumer may exercise the right of withdrawal.
  6. Day: calendar day.
  7. Durable medium: any means that allows the Consumer or the Trader to store information so that it can be consulted later and reproduced unchanged.
  8. Agreement: the agreement concluded between the Trader and the Consumer through the Webshop.
  9. Right of withdrawal: the Consumer’s option to withdraw from the Agreement within the cooling-off period.
  10. Webshop: the online environment of Princess Traveller where products are offered and sold.

Article 2: Identity of the Trader

  • Legal name: House of OU Brands B.V.
  • Trading under the name: Princess Traveller
  • Website: https://princesstraveller.com
  • Visiting address and correspondence address: Raadhuisstraat 6, 4835 JB Breda, the Netherlands
  • Return address: Grote Ohéweg 3
    6081 PT Haelen
    the Netherlands
  • Telephone: 076 530 0350
  • E-mail address: info@princesstraveller.com
  • Chamber of Commerce number: 20160724
  • VAT identification number: NL821369301B01

Article 3: Applicability

  1. These Terms apply to every offer made by the Trader and to every Agreement concluded through the Princess Traveller Webshop.
  2. Before the Agreement is concluded, the text of these Terms will be made available to the Consumer. If this is not reasonably possible, the Trader will indicate how the Terms can be viewed or sent free of charge.
  3. If the Agreement is concluded electronically, the text of these Terms may be made available electronically in a way that enables the Consumer to store them on a durable medium.
  4. Deviations from these Terms are only valid if agreed in writing and if they do not conflict with mandatory consumer law.

Article 4: The offer

  1. If an offer has a limited validity period or is subject to conditions, this will be clearly stated in the offer.
  2. The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to allow the Consumer to make a proper assessment.
  3. Obvious mistakes or obvious errors in the offer are not binding on the Trader.
  4. Images of products are intended as illustrations. The Trader makes every effort to display colours and features as accurately as possible, but cannot guarantee that the display on the Consumer’s device exactly matches the product.
  5. Each offer contains information that makes it clear which rights and obligations are attached to accepting the offer, including the price, any shipping costs and the method of payment and delivery.
  6. All products shown are subject to availability. Where possible, the availability of products is shown on the Webshop.
  7. The Trader informs the Consumer when an ordered product is not available.
  8. The Trader reserves the right to discontinue the sale of a product, refuse an order or limit an order quantity, insofar as this is legally permitted.

Article 5: The Agreement

  1. The Agreement is concluded as soon as the Consumer accepts the offer and meets the conditions set for that offer.
  2. After the Consumer has accepted the offer electronically, the Trader confirms receipt of that acceptance as soon as possible. As long as this confirmation has not been sent, the Consumer may dissolve the Agreement.
  3. For electronic agreements, the Trader takes appropriate technical and organisational measures to secure the electronic transfer of data.
  4. If the Consumer pays electronically, the Trader ensures appropriate security measures for the payment environment.
  5. Within legal limits, the Trader may obtain information about relevant facts and circumstances to assess whether it can responsibly enter into the Agreement. If there are valid reasons not to conclude the Agreement, the Trader may refuse an order or impose special conditions.
  6. The Trader provides the following information no later than upon delivery, in writing or on a durable medium:
    1. the visiting address or correspondence address for complaints;
    2. the conditions and manner in which the Consumer may exercise the right of withdrawal, or the notification that this right is excluded where applicable;
    3. information about warranty and after-sales service;
    4. the price, including taxes, any delivery costs and the method of payment and delivery;
    5. where applicable: the model withdrawal form.

Article 6: The price

  1. The prices stated in the offer include the applicable VAT rate, but exclude any delivery costs. Any delivery costs are stated separately before the Consumer checks out.
  2. The Trader takes reasonable care to ensure that the prices of products are displayed correctly.
  3. If the Trader discovers an obvious error in the price of an ordered product, the following applies:
    • If the correct price is lower than the stated price and the product has not yet been shipped, the Trader will charge the lower price.
    • If the correct price is higher than the stated price, the Trader will contact the Consumer as soon as possible. The Trader may cancel the order and, if payment has already been made, refund the amount paid via the original payment method.
  4. Prices will not be increased during the validity period of the offer, except when this is the result of changes in VAT rates or other statutory regulations.

Article 7: Performance and warranty

  1. The Trader guarantees that the products comply with the Agreement, the specifications stated in the offer, reasonable requirements of soundness and usability and the statutory provisions applicable on the date of the Agreement.
  2. Any additional warranty applies as stated in the offer or with the product.
  3. An additional warranty does not affect the Consumer’s statutory rights.

Article 8: Delivery and execution

  1. The Trader takes the greatest possible care when receiving and executing orders.
  2. Delivery takes place at the address provided by the Consumer or, if delivery there is not possible, at a collection point or in another agreed manner.
  3. The place of delivery is the address that the Consumer has provided to the Trader.
  4. The Trader executes accepted orders with due speed, no later than within 30 days, unless a different delivery period has been agreed.
  5. If delivery is delayed or if an order cannot be executed, or can only be partially executed, the Consumer will be informed of this within 30 days. The Consumer then has the right to dissolve the Agreement.
  6. In the event of dissolution in accordance with the previous paragraph, the Trader will refund the amount paid as soon as possible.
  7. The risk of damage to or loss of products rests with the Trader until the moment of delivery to the Consumer or a third party designated in advance by the Consumer.
  8. After delivery, the products are the responsibility of the Consumer.
  9. The Consumer becomes the owner of the products after full payment has been received and delivery has taken place.

Article 9: Continuing performance contracts

For the sale of products through the Webshop, continuing performance contracts generally do not apply. If there is nevertheless an Agreement for a longer period or for recurring deliveries, the Consumer may terminate this Agreement with a notice period of no more than one month, unless expressly agreed otherwise and legally permitted.

Article 10: Payment

  1. Direct payment when ordering
    • The Consumer must pay the order in full in advance using the payment methods offered.
    • The order will only be processed and shipped after payment has been received.
  2. Secure payment environment
    • The Trader takes appropriate technical and organisational measures to ensure the security of electronic payments.
    • If the Consumer pays electronically, this takes place via a secure payment environment.
  3. Consumer’s obligation
    • The Consumer is obliged to report errors in provided payment details to the Trader as soon as possible.
  4. Late or failed payment
    • If a payment is not successfully completed, the order will not be processed.
    • If a payment is incorrectly reversed or charged back after the order has been shipped, the Consumer remains obliged to pay the amount due.
    • The Trader is entitled to charge collection costs in the event of late payment, in accordance with statutory rules.

Article 11: Liability of the Trader

  1. The Trader is not liable for damage, except insofar as liability cannot be excluded or limited under mandatory law.
  2. The Trader is not liable for damage caused by incorrect or improper use of a product by the Consumer.
  3. The Trader is not liable for damage caused by viruses, malfunctions, cyberattacks or other technologically harmful material arising from the use of the Webshop or from downloading content from the Webshop, unless there is intent or deliberate recklessness on the part of the Trader.

Article 12: Liability towards a business customer

  1. The products on the Princess Traveller Webshop are primarily intended for Consumers. The Trader may refuse orders if it suspects that products are being purchased with the purpose of resale.
  2. Where there is a business customer, this business customer acknowledges that the products have not been produced, marketed or supplied for commercial use within the business customer’s company, unless expressly agreed otherwise.
  3. Insofar as legally permitted, the Trader is not liable towards a business customer for:
    1. loss of profit, turnover, sales, business or income;
    2. loss of business opportunities;
    3. interruption of business activities;
    4. loss of expected savings;
    5. loss of goodwill;
    6. indirect or consequential damage;
    7. damage caused by commercial use of products;
    8. any other damage that may be excluded under the law.
  4. The Trader’s total liability towards a business customer will never exceed 100 percent of the price of the product concerned, unless mandatory law provides otherwise.

Article 13: Events beyond the Trader’s control

  1. The Trader is not liable or responsible for failing to fulfil obligations or for delayed fulfilment of obligations when this is caused by an event beyond its reasonable control.
  2. Force majeure includes, among other things: weather conditions, floods, natural disasters, obstacles caused by third parties or public authorities, illness, epidemics, strikes, transport disruptions, supplier disruptions or other circumstances over which the Trader can reasonably exercise no influence.
  3. In the event of force majeure, the Trader is not obliged to compensate damage, insofar as this is legally permitted.

Article 14: Right of withdrawal for products

  1. The Consumer may dissolve an Agreement relating to the purchase of a product during a cooling-off period of at least 14 days without giving reasons.
  2. The cooling-off period starts on the day after the Consumer, or a third party designated by the Consumer, has received the product.
  3. If the Consumer has ordered several products in one order that are delivered separately, the cooling-off period starts on the day on which the last product has been received.
  4. The right of withdrawal does not apply if there is a statutory exclusion as described in Article 18.

Article 15: Obligations of the Consumer during the cooling-off period

  1. During the cooling-off period, the Consumer handles the product and packaging with care.
  2. The Consumer may only unpack or use the product insofar as this is necessary to determine the nature, characteristics and functioning of the product.
  3. The Consumer is liable for any reduction in value of the product if that reduction in value is the result of handling the product beyond what is permitted in this article.

Article 16: Exercising the right of withdrawal and the related costs

  1. Registration of the return shipment
    • The Consumer must register the return shipment within the cooling-off period of 14 days after receipt of the product via info@princesstraveller.com.
    • The Consumer may also use the model withdrawal form for this purpose.
  2. Return conditionsTo be eligible for a full refund, the returned product must:
    • be complete, in its original condition and undamaged;
    • include original tags, labels and cards, insofar as applicable;
    • if possible, be in the original and undamaged packaging;
    • not have been used beyond what is necessary to assess its nature, characteristics and functioning.
  3. Return procedure
    • The Consumer must return the product as soon as possible, but no later than within 14 days after registering the return, to the following return address:
      House of OU Brands B.V., trading under the name Princess Traveller
      Grote Ohéweg 3
      6081 PT Haelen
      the Netherlands
    • A clear reference must be added to the return shipment, such as the proof of purchase, order number or packing slip.
  4. Return costs
    • The Consumer bears the direct costs of returning the product, unless otherwise agreed or unless the return shipment is the result of an error by the Trader.
  5. Refund
    • Once the return shipment has been received and processed, the Trader will refund the purchase amount no later than within 14 days.
    • The refund will be made using the same payment method used by the Consumer for the original purchase, unless otherwise agreed.
    • If the returned product does not meet the return conditions, the Trader may charge a reduction in value insofar as this is legally permitted.

Article 17: Obligations of the Trader in the event of withdrawal

  1. The Trader confirms receipt of the withdrawal when it has been submitted electronically.
  2. The Trader reimburses all payments made by the Consumer, including any standard delivery costs, within 14 days after the day on which the Consumer reports the withdrawal.
  3. The Trader may wait with the refund until it has received the product or until the Consumer proves that the product has been returned, whichever occurs first.
  4. The refund will be made using the same payment method used by the Consumer, unless the Consumer agrees to a different method.
  5. If the Consumer has chosen a more expensive delivery method than the cheapest standard delivery, the Trader only has to reimburse the costs of the standard delivery.

Article 18: Exclusion of the right of withdrawal

Exclusion of the right of withdrawal is only possible for products:

  1. that have been made according to the Consumer’s specifications or are clearly personal in nature;
  2. whose seal has been broken after delivery and that cannot be returned for hygiene reasons, insofar as this was clearly stated in the offer;
  3. that, due to their nature, have been irrevocably mixed with other products after delivery;
  4. for which the right of withdrawal is excluded by law.

Where exclusion applies, this will be clearly stated in the offer.

Article 19: Use of personal data

The Trader processes personal data in accordance with the privacy statement of Princess Traveller. The privacy statement explains which personal data is processed, for which purposes this is done and which rights the Consumer has.

Article 20: Complaints procedure

  1. Submitting complaints
    • The Trader has a complaints procedure and handles complaints in accordance with this procedure.
    • The Consumer may submit complaints about the performance of the Agreement to the Trader within a reasonable period after discovering a defect, fully and clearly described.
  2. Complaints procedure
    • Complaints can be submitted by e-mail via info@princesstraveller.com or by post to:
      House of OU Brands B.V.
      Attn. Princess Traveller Customer Service
      Raadhuisstraat 6, 4835 JB Breda, the Netherlands
    • The Trader confirms receipt of the complaint within 5 working days.
    • The Trader aims to handle complaints within 14 days after receipt. If a complaint requires more time, the Consumer will be informed within this period about the expected handling time.
  3. Solution and further steps
    • The Trader and the Consumer try to reach a solution by mutual agreement.
    • If the complaint cannot be resolved by mutual agreement, the Consumer may submit the dispute to the competent Dutch court or to an independent disputes committee.
  4. Consumer’s obligation
    • The Consumer must give the Trader at least 4 weeks to resolve the complaint by mutual agreement before taking further legal steps.

Article 21: Disputes

  1. Agreements between the Trader and the Consumer to which these Terms apply are governed exclusively by Dutch law.
  2. Any disputes will be submitted to the competent court in the Netherlands, unless mandatory law provides otherwise.

Article 22: Additional or deviating provisions

Additional or deviating provisions may not be to the detriment of the Consumer. These provisions must be recorded in writing or made available in another way so that the Consumer can store them on a durable medium.

Article 23: Final provisions

  1. These Terms were last updated on 20-05-2026.
  2. These Terms apply to orders placed from 20-05-2026 onwards.
  3. If one or more provisions in these Terms are void or annulled, the remaining provisions will continue to apply.
  4. The void or annulled provision will be replaced by a valid provision that corresponds as closely as possible to the purpose and intent of the original provision.

Appendix I: Model withdrawal form

Use this form only if you wish to withdraw from the agreement.

  • To: House of OU Brands B.V., trading under the name Princess Traveller, Raadhuisstraat 6, 4835 JB Breda, the Netherlands, e-mail: info@princesstraveller.com
  • I/We* hereby inform you that I/we* withdraw from our agreement regarding the sale of the following products*:
  • Ordered on*/received on*:
  • Name(s) of Consumer(s):
  • Address of Consumer(s):
  • Signature of Consumer(s), only when this form is submitted on paper:
  • Date:

* Delete as appropriate.